Refund and Returns Policy

At Fashion Continental, we strive to provide you with high-quality products and an excellent shopping experience. If you are not satisfied with your purchase, we offer a hassle-free return and refund policy under the terms outlined below.

1. Eligibility for Returns

You may request a return if:

  • The product is defective, damaged, or incorrect upon delivery.
  •  The product is unused, unworn, and in its original packaging with all tags intact.
  •  The return request is made within 7 days of receiving the order.

2. How to Initiate a Return

To request a return, follow these steps:

  1. Email us at connect@fashioncontinental.com with your order number, a brief description of the issue, and clear images of the product.
  2. Our team will review your request and approve or decline it based on the return policy.
  3.  If approved, you will receive return instructions. Please ship the item back to our provided return address.
  4.  Once we receive and inspect the returned item, we will process your refund or exchange.

Note: Return shipping costs must be borne by the customer unless the product received was defective or incorrect.

3. Refund Policy

  • Refunds will be processed within 7-10 business days after we receive the returned item.
  • Refunds will be issued to the original payment method used during checkout.
  • If the payment was made via Cash on Delivery (COD), the refund will be provided as store credit or direct bank transfer.

4. Exchange Policy

  • Exchanges are subject to stock availability.
  • If you wish to exchange an item, please mention the replacement product details when requesting a return.
  • Once we receive and verify the returned product, we will dispatch the new item.

5. Cancellations

  • Orders can be canceled before shipment by contacting us via email or phone.
  • Once an order is shipped, it cannot be canceled.

6. Contact Us

For any queries regarding refunds or returns, reach Email: connect@fashioncontinental.com
Website: www.fashioncontinental.com

Thank you for shopping with Fashion Continental! Your satisfaction is our priority.